Sr. Engagement Manager, FDE - LATAM

The role

The Senior Engagement Manager acts as a trusted advisor within the Forward Deployed Engineering organization to account teams and customers in Latin America. You will lead large, complex, cross-functional programs to drive implementation and value realization.

What you will do

• Scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders
• Drive full-cycle sales of standard and customized Professional Services & Training programs
• Identify and pursue upsell and cross-sell opportunities within existing customers
• Partner with Sales and GTM teams to prioritize regional PS&T targets
• Monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction

Required qualifications

• 7-10 years running a Professional Services line of business
• 10+ years in senior customer-facing roles with a mix of influencing and execution
• Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google)
• Strong knowledge of Databricks architecture, competitors, and migration benefits
• Proven track record of managing large-scale program plans and service delivery
• Ability to travel up to 25-50% as required

About the company

Databricks is the Data and AI company. More than 20,000 organizations worldwide rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents.