Senior Manager, Global Premier Support

The role

You will lead and manage a team of Designated Support Engineers to deliver support experiences for enterprise customers. You will hire, mentor, and develop technical advocates while partnering with cross-functional teams to maximize customer satisfaction.

What you will do

• Hire, onboard, and develop a top-tier team of designated support engineers (DSE)
• Identify and operationalize process improvements to meet or exceed team performance KPIs
• Partner with field, engineering, support, and other cross functional stakeholders
• Contribute to program enhancements and offerings tailored to evolving customer needs
• Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams
• Conduct internal and external Support Experience QBRs

Required qualifications

• 15+ years of industry experience
• 6+ years of management experience
• Proven ability to hire and scale high-performing support or field teams
• Ability to work with strategic customers, driving multiple competing priorities
• 5+ years of technical support or field leadership experience managing global technical teams
• Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering
• Experience with influencing senior executives and and senior customer leaders
• B.S degree in Computer Science or a related field

Nice to have

• 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)
• M.S. degree

About the company

Databricks is the Data and AI company. More than 20,000 organizations worldwide rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents.