Credit and Collections Manager

The role

This individual contributor role drives credit strategy, strategic customer collections, AR performance, and complex escalations. You will manage credit risk, cash, and strategic customer relationships for a high-growth, usage-based Data/AI business.

What you will do

• Lead the Credit & Collections function for an assigned scope including policies, practices, risk mitigation, and escalation protocols
• Own credit assessment, risk reviews, credit limits, payment terms, credit holds/releases, and exception management
• Make credit recommendations and decisions within delegated authority
• Personally manage collections strategy and executive-level escalations for strategic and high-value customers
• Lead resolution of complex disputes, contractual payment issues, and commercially sensitive collection matters
• Own the monthly AR performance framework including collection targets, cash collected, CEI, ageing, write-offs, and cash forecasting
• Translate AR and credit trends into actionable insights for Finance leadership
• Manage the Accenture collections engagement including SLA/KPI governance and process adherence
• Partner with Sales, Customer Success, RevOps, Legal, Billing, and Finance leadership
• Identify systemic drivers of delinquency and lead initiatives to strengthen controls and processes

Required qualifications

• Bachelor’s degree in Finance or Accounting is a must
• 12+ years of progressive experience across Credit & Collections
• Proven experience in credit risk assessment, collections strategy, and managing strategic or high-value customer relationships
• Strong understanding of usage-based and subscription billing models, commercial contracts, and associated credit risks
• Demonstrated experience owning AR KPIs, collection targets, CEI, DSO, ageing, cash forecasting, write-offs, and bad debt/reserve analysis
• Experience operationalising credit policies, approval frameworks, and risk mitigation strategies
• Experience governing outsourced collections operations against defined SLAs and performance metrics
• Strong analytical capability to translate large datasets into clear financial and risk insights
• Advanced Excel and strong ERP/reporting systems experience
• Exceptional communication, negotiation, and stakeholder management skills

Nice to have

• CA, CPA, CMA, ACCA, or equivalent professional qualification
• Experience within high-growth SaaS, technology, or complex B2B environments
• SAP, NetSuite and Salesforce
• Demonstrated experience driving process transformation, automation, or technology-enabled improvements
• Practical application of AI in finance or AR operations

About the company

Databricks is the Data and AI company. More than 20,000 organizations worldwide rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents.