Sr. Engagement Manager, FDE

The role

The Engagement Manager helps customers accelerate value through adoption of the Databricks platform. You will solve, build, and sell programs delivered by the Forward Deployed Engineering Team.

What you will do

• Collaborate with sales counterparts to understand customer needs and business success definitions.
• Identify opportunities for new services by understanding business use cases.
• Develop commercial models to address customer budgetary constraints.
• Meet or exceed FDE and Training KPIs.
• Articulate customer success stories, service offerings, and metrics.
• Consult with clients to analyze engagement scope, requirements, time, cost, and benefits.
• Estimate, scope, and develop statements of work.
• Drive resolution of delivery challenges, resource contention, and scoping issues.

Required qualifications

• Data and AI domain knowledge with experience in production implementations.
• Proven experience in senior customer-facing/services sales roles.
• Excellent customer-facing skills to build relationships with senior executives.
• Track record of identifying customer needs and implementing solutions.
• Strong leadership experience including project governance and delivery excellence.
• Strong service delivery and program management skills.
• Proven experience estimating effort and scope for services.
• Proven experience meeting and achieving KPIs and targets including CSAT, bookings and revenue.
• Outstanding communication and customer relationship skills.
• Native-level fluency in English.
• Professional working proficiency in Mandarin or Bahasa (both written and verbal).

About the company

Databricks is the Data and AI company. More than 20,000 organizations worldwide rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents.