Customer Marketing Manager, Americas

The role

The Customer Marketing Manager turns strategic customer experiences into stories and advocacy programs. This role owns programs from strategy through execution to deliver customer experiences and measurable impact across content, events, and advocacy.

What you will do

• Identify and develop customer stories that support Databricks priorities.
• Build relationships with customers and account teams for case studies, videos, and speaking engagements.
• Improve the customer participation experience.
• Deliver programs on schedule within approved resources.
• Increase the reach of customer storytelling at key events.
• Deploy AI-powered tools and workflows to improve story development.
• Enable customer marketing to scale through repeatable templates and processes.
• Connect customer advocacy activity to content usage and other business measures.

Required qualifications

• 4–7 years of experience in customer marketing, customer advocacy, content marketing, or a closely related function supporting enterprise customers.
• Demonstrated success independently managing customer marketing or advocacy programs from strategy through execution.
• Excellent writing, editing, and interviewing skills.
• Experience building trusted relationships with large enterprise customers and navigating multiple stakeholders.
• A customer-first approach.
• Strong program management, prioritization, and judgment skills.
• Practical experience building or automating AI-enabled tools and workflows.
• Ability to influence cross-functional partners and work effectively with key stakeholders.

Benefits

• Annual performance bonus
• Equity

About the company

Databricks is the Data and AI company. More than 20,000 organizations worldwide rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents.