Senior Customer Success Manager

The role

You will partner with customers to help them operationalize and scale privacy programs using an agentic privacy platform. You will drive onboarding, adoption, and long-term success by delivering strategic guidance and fostering engagement.

What you will do

• Own the customer journey from onboarding through long-term success and retention.
• Lead customer onboarding and implementation projects.
• Drive platform adoption and customer value.
• Build trusted relationships with privacy, security, legal, and executive teams.
• Proactively monitor customer health and identify churn risks.
• Partner cross-functionally with Solutions Architects, Product, Support, and Sales.
• Identify opportunities to improve onboarding workflows and operational scalability.
• Advocate for customer needs to help shape product improvements.

Required qualifications

• Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles
• Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA
• Experience working with privacy platforms or related technologies, including tools like DataGrail
• Strong project management and problem-solving skills
• Ability to build trusted relationships with both technical and business stakeholders
• Clear communication skills and confidence working with customer leadership teams
• Ability to proactively identify customer risks, drive adoption, and improve customer outcomes
• Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges

Nice to have

• Experience working with privacy, security, legal, or compliance teams
• Familiarity with SaaS onboarding or implementation workflows
• Experience supporting customers in fast-moving or highly regulated environments

Benefits

• equity
• health, dental & vision insurance plans
• remote-first working environment
• 401k savings plan
• parental leave
• wellness benefits
• flexible time off
• paid holidays
• work from home stipend

About the company

DataGrail is the Agentic Data Privacy Platform. They help leading brands automate privacy and control risk with secure, human-governed AI.