Enterprise Customer Success Manager (German Speaking)

Amsterdam, The Netherlands; Dublin, Ireland; Paris, France. Posted 4 months ago

The role

You will drive product attachment and manage relationships with strategic customers. You will act as a strategic partner to align customer goals with Datadog value narratives.

What you will do

Act as a strategic partner to customers
Orchestrate cross-functional internal teams
Engage executive, technical, and business stakeholders
Build and maintain executive relationships
Lead QBRs and strategic reviews
Analyze adoption and usage trends
Position Datadog as a critical observability platform
Own and project manage the on-boarding process for new customers
Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams

Required qualifications

3+ years in a Customer Success or Account Management role
Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
Knowledgeable in working with Fortune 1000 companies and global brands across all industries
Strong communicator with exceptional attention to detail
Ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
Experienced in the B2B tech space or with SaaS companies
Able to travel for customer onsite visits and events as required
Fluent in written and spoken English and German

Benefits

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs)
Employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
Inclusive company culture, able to join our Community Guilds and Inclusion Talks

About the company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack. It is trusted globally by Fortune 500 companies and high-growth AI leaders.