Technical Escalations Engineer II (Revenue and Cost Management) - APJ

The role

You will act as an expert on usage metering, revenue-impacting behavior, and Cloud Cost Management. You will lead escalations regarding usage, billing anomalies, and limits while partnering with Product, Engineering, and Finance to improve usage visibility.

What you will do

• Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management.
• Lead escalations involving unexpected usage, missing metering data, usage spikes, billing anomalies, unclear attribution, or limits enforcement.
• Partner with Product, Engineering, and Finance to escalate bugs and improve usage visibility.
• Build internal guides, tooling, diagnostics, playbooks, and customer-facing content.
• Enable the global Solutions team by running training sessions and building scalable resources.
• Act as a voice of the customer to help shape the roadmap for usage visibility and cost management.

Required qualifications

• Familiar with cloud billing models (AWS, Azure, GCP) including usage types, tags, and accounts/projects.
• Familiar with how cloud billing data is exposed via APIs and billing exports.
• Comfortable digging into data retention, high-cardinality signals, metric volume, and log ingestion.
• Familiar with APIs, product usage metrics, tagging strategies, and account-level configurations.
• Experienced working across technical and business boundaries.
• Analytical and precise in communicating usage and cost impact to technical and non-technical stakeholders.
• Comfortable working with ambiguity, data anomalies, and edge cases.

Nice to have

• Computer Science or Engineering majors
• Experienced in using Zendesk, Jira, Confluence, or similar softwares
• Familiarity with Datadog, integrations ecosystem, or similar observability platforms

Benefits

• Product training
• Continuous career development and pathing opportunities
• Intra-departmental mentor and buddy program
• Inclusive company culture and Community Guilds
• New hire stock equity (RSUs)
• Employee stock purchase plan (ESPP)
• Free global mental health benefit through Spring Health
• Generous global benefits

About the company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack. It brings applications, infrastructure, data, models, and security into one place.