Senior Deal Desk Analyst

The role

You will provide quoting and deal structuring support to the Global Sales Team. You will work cross-functionally with Sales Operations, Billing, Contracts and Legal teams.

What you will do

• Develop in-depth knowledge of Datadog’s licensing and pricing models
• Provide deal structuring and quoting support to global sales teams
• Find ways to meet customers’ needs while adhering to selling policies
• Solve customer satisfaction issues following execution of the deal
• Actively negotiate deals directly with the customer as needed
• Work cross functionally across legal, contracts, sales operations, order management, revenue, finance and product management
• Function as point of contact and subject matter expert for Sales on deal pricing matters
• Drive adherence to internal controls, protocols and business rules

Required qualifications

• 4+ years of Deal Desk experience
• Confident in deal structuring/quoting complex SaaS transactions
• Knowledgeable of revenue recognition principles
• Comfortable representing the company to customers in negotiations and resolving customer satisfaction issues
• Strong attention to detail and communication skills
• Able to work independently and multi-task in fast paced, high pressure environment
• Data-driven with strong quantitative skills
• Analytical with the ability to approach a problem from multiple perspectives

Nice to have

• Experience with Salesforce and CPQ
• Advance level with MS Excel or similar

Benefits

• Generous and competitive benefits package
• New hire stock equity (RSUs)
• Employee stock purchase plan
• Pet adoption assistance and insurance program
• Continuous career development and pathing opportunities
• Product training
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Healthcare, dental, parental planning, and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements

About the company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack. It is trusted globally by Fortune 500 companies and high-growth AI leaders.