Customer Success Associate (Commercial Accounts)

The role

You will focus on long term strategic relationships with a high volume of customers to drive adoption and identify growth opportunities. You will act as an advisor to ensure successful product use and retention.

What you will do

• Identify target opportunities and manage the full sales cycle
• Build strategic relationships with customers and focus on retention
• Manage requests including technical support escalations, billing questions, and documentation requests
• Pivot account management strategy based on customer requirements
• Act as an advisor to customers to ensure effective solution leverage
• Monitor and identify usage trends to uncover renewal risks
• Collaborate cross-functionally with support, product, finance, and legal teams

Required qualifications

• Strong communicator (written and verbal)
• Excellent attention to detail
• Experienced in independently negotiating contract terms and overcoming pricing objections
• 2+ years of experience in a customer account facing role

Nice to have

• Passionate about technology

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• Inclusive company culture
• Opportunity to join Community Guilds
• Intra-departmental mentor and buddy program
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU)
• Employee stock purchase plan (ESPP)
• Generous global benefits

About the company

Datadog is an observability and security platform providing unified visibility across the technology stack. It is used by Fortune 500 companies and high-growth AI leaders.