Manager, Customer Success (San Francisco or Denver)

The role

You will hire and develop teams, coaching Customer Success Managers to success. This role involves driving renewal and expansion sales cycles and collaborating cross-functionally to drive customer outcomes.

What you will do

• Drive and influence the full renewal and expansion sales cycle
• Serve as an advisor and role model for exemplary customer service
• Balance autonomy with effective communication upwards
• Act as a regional/segment owner and escalation point for relevant matters
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
• Focus on talent attraction, retention, and development to create high-performance teams

Required qualifications

• At least 3 years in the SaaS space
• 3+ years of experience leading a high-performing team of Customer Success Managers
• A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
• Familiar with the B2B tech or subscription-based software space
• Comfortable in a fast-paced, scaling environment

Nice to have

• 6+ years of experience in Customer Success or Account Management

Benefits

• Best-in-class onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, with opportunities to join our Community Guilds
• Intra-departmental mentor and buddy program for networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits
• Healthcare, dental, parental planning, and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan

About the company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack. It brings applications, infrastructure, data, models, and security into one place.