Enterprise Customer Success Manager - Boston/New York

The role

You will act as a strategic partner to large customers to drive product attachment and build strong relationships. You will translate customer goals into value narratives and manage the onboarding process for new customers.

What you will do

• Act as a strategic partner to customers
• Orchestrate cross-functional internal teams
• Engage executive, technical, and business stakeholders
• Build and maintain executive relationships
• Lead QBRs and strategic reviews
• Analyze adoption and usage trends
• Position Datadog as a critical observability platform
• Own and project manage the on-boarding process for new customers
• Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams

Required qualifications

• 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• Strong communicator with exceptional attention to detail
• Ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required
• Fluent in written and spoken English

Nice to have

• Demonstrated understanding of observability and security platforms

Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program
• New hire stock equity (RSUs)
• Employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Inclusive company culture
• Healthcare, dental, parental planning, and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan

About the company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack. It is trusted globally by Fortune 500 companies and high-growth AI leaders.