Customer Success Manager (Key Accounts ) - Nordics

The role

You will drive new product attachment and build relationships across the existing customer base through onboarding, up-selling, and cross-selling. You will act as an advisor to ensure customers leverage the Datadog solution effectively.

What you will do

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams

Required qualifications

• 5-7 years of experience in a customer account facing role
• Strong communicator with excellent attention to detail
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture
• Opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU)
• Employee stock purchase plan (ESPP)
• Generous global benefits

About the company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack. It is trusted globally by Fortune 500 companies and high-growth AI leaders.