Health Information Specialist I

The role

This person will support front desk operations and Release of Information services at a healthcare location. They will handle medical record requests and provide support to patients and providers.

What you will do

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

Required qualifications

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education
• Able to work overtime during peak seasons when required
• Basic computer proficiency
• Comfortable utilizing phones, fax machines, printers, and other general office equipment
• Professional verbal and written communication skills in the English language
• Detail and quality oriented for accurate and compliant medical records
• Strong data entry skills
• Must be able to work with minimum supervision
• Ability to organize and manage multiple tasks
• Able to respond to requests in a fast-paced environment
• Ability to stay organized while working quickly
• Strong attention to detail

Nice to have

• Experience in a healthcare environment
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Before you apply

• Passing annual Introductory HIPAA examination
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
• Post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.
• This job is not eligible for employment sponsorship

About the company

Datavant is the data collaboration platform trusted for healthcare. They provide critical data solutions for organizations across the healthcare ecosystem.