Health Information Specialist I

The role

The Health Information Specialist processes medical record requests at a healthcare location. This role involves sorting mail, handling patient walk-ins, and providing phone support.

What you will do

• Serve as the front desk point of contact for patient walk-ins
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

Required qualifications

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education
• Basic computer proficiency
• Comfortable utilizing phones, fax machines, printers, and other general office equipment
• Professional verbal and written communication skills in the English language
• Detail and quality oriented
• Strong data entry skills
• Must be able to work with minimum supervision
• Ability to organize and manage multiple tasks
• Able to respond to requests in a fast-paced environment
• Ability to stay organized while working quickly
• Passing annual Introductory HIPAA examination
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher

Nice to have

• Experience in a healthcare environment
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Before you apply

• This job is not eligible for employment sponsorship
• Many clients require post-offer health screenings
• Proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. may be required

About the company

Datavant is the data collaboration platform trusted for healthcare. They provide critical data solutions for organizations across the healthcare ecosystem.