Senior Success Lead, Public Sector

The role

You will own engagement and value management for a dedicated portfolio of up to 5 government accounts. You will drive customer success through product adoption, strategic engagement, and relationship management.

What you will do

• Own engagement management and value management for up to 5 government accounts
• Develop understanding of government and government channel partner accounts
• Innovate ideas to support partners in achieving success
• Lead complex program management involving multiple partners and contractors
• Drive long-term customer value by boosting product adoption and satisfaction
• Work with cross-functional partners to influence product and sales strategies
• Take a self-service-first approach to problem solving
• Maintain internal and external relationships
• Help create a company-wide culture of customer-centricity

Required qualifications

• 7+ years experience in healthcare technology and customer facing roles
• 4+ years experience in the federal government or with government contractors and government adjacent organizations
• Experienced strategic program and project manager
• Proven ability to build deep, trust-based relationships with customer stakeholders
• Skilled at expanding relationships beyond direct contacts through rapport-building
• Demonstrated ownership of complex, high-value customer accounts
• Strategic thinker who connects cross-customer trends to shape value propositions
• Effective and empathetic internal and external communication

Nice to have

• Experience working within a government agency or government-adjacent organization, RWD health analytic companies, CROs, or systems integrators in the healthcare sector
• Experience with clinical data, RWD/RWE, patient consent, and/or HIPAA privacy requirements
• Application of RWD and RWE in the pharmaceutical and life sciences space
• Understanding of drug development and/or clinical trials
• Experience with technology in multiple federal health agencies/departments
• Experience working with program officers, CORs, and senior government stakeholders as clients

Before you apply

• This job is not eligible for employment sponsorship
• Many clients require post-offer health screenings and proof of vaccinations such as flu shot, Tdap, and COVID-19

About the company

Datavant is a data collaboration platform for healthcare. They provide data solutions for providers, health plans, researchers, and life sciences companies.