Health Information Specialist I

The role

This person will provide call support, ROI processing, faxing, and medical record management. The role is a patient-facing front desk position.

What you will do

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

Required qualifications

• High School Diploma or GED from an Accredited Institute recognized by the State Dept. of Education
• Strong customer service and communication skills
• Comfortable working in a patient-facing, front desk environment
• Detail-oriented with the ability to manage confidential information
• Reliable, punctual, and professional
• Basic computer proficiency
• Comfortable utilizing phones, fax machines, printers, and other general office equipment
• Professional verbal and written communication skills in the English language
• Strong data entry skills
• Ability to work with minimum supervision
• Ability to organize and manage multiple tasks
• Ability to respond to requests in a fast-paced environment

Nice to have

• Experience in a healthcare environment
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Tuition reimbursement
• Paid Time Off, including major holidays

Before you apply

• Passing annual Introductory HIPAA examination
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
• Post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.
• This job is not eligible for employment sponsorship

About the company

Datavant is the data collaboration platform trusted for healthcare. They provide critical data solutions for organizations across the healthcare ecosystem.