Health Information Specialist I

The role

The Health Information Specialist provides call support, ROI processing, faxing, and medical record management. This patient-facing role ensures timely and compliant handling of medical record requests.

What you will do

• Serve as the front desk point of contact for patient walk-ins
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

Required qualifications

• High School Diploma or GED from an Accredited Institute recognized by the State Dept. of Education
• Strong customer service and communication skills
• Comfortable working in a patient-facing, front desk environment
• Detail-oriented with the ability to manage confidential information
• Reliable, punctual, and professional
• Able to work overtime during peak seasons when required
• Basic computer proficiency
• Comfortable utilizing phones, fax machines, printers, and other general office equipment
• Professional verbal and written communication skills in the English language
• Strong data entry skills
• Ability to work with minimum supervision
• Ability to organize and manage multiple tasks

Nice to have

• Experience in a healthcare environment
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Tuition reimbursement
• Paid Time Off, including major holidays

Before you apply

• This job is not eligible for employment sponsorship
• Passing annual Introductory HIPAA examination
• Must take and pass a 90-day ROI Certification course with a score of 85% or higher
• Post-offer health screenings and proof of vaccinations such as flu shot, Tdap, or COVID-19 may be required

About the company

Datavant is a data collaboration platform for healthcare that provides data solutions for providers, health plans, researchers, and life sciences companies.