Care Team Manager, Grand Rapids

The role

You will lead daily clinical operations and manage a team including RNs, NPs, and LICSWs. You will oversee staffing, scheduling, and care delivery across virtual, in-person, and at-home settings.

What you will do

• Lead day-to-day clinical operations including staffing and scheduling
• Hire, onboard, coach, and develop clinical and administrative staff
• Partner with Market Operations Leader and Medical Director on strategy
• Use operational and clinical data to monitor performance and drive action
• Set performance metrics for quality, patient experience, and productivity
• Ensure efficient care delivery across virtual, in-person, and at-home settings
• Handle escalated patient issues and drive service recovery
• Serve as a partner to Grand Rapids providers and market stakeholders
• Work with Enrollment, Clinical Operations, Tech, Marketing, and Growth

Required qualifications

• 5+ years of experience in healthcare operations, care management, or a related clinical leadership role
• Prior experience in a people management capacity
• Strong background in patient care delivery and clinical operations
• Experience hiring, onboarding, and developing clinical and administrative staff
• Strong operational acumen including scheduling, staffing, and budget management
• Data-driven mindset to monitor clinical outcomes and track performance metrics
• Excellent interpersonal and communication skills
• Comfort with ambiguity and startup environments
• Basic Life Support (BLS) certification
• Compliance with Daymark's Employee Vaccination and Testing policy
• Valid driver's license

Nice to have

• Experience with virtual care and/or at-home healthcare delivery models
• Clinical background (RN, NP, LICSW, or equivalent licensure)
• Understanding of complex care models

Before you apply

• All patient-facing roles require Basic Life Support (BLS) certification
• Compliance with Daymark's Employee Vaccination and Testing policy is required
• Candidates without BLS should coordinate to meet requirements by start date
• Must provide proof of a valid driver's license for roles requiring in-home visits

About the company

Daymark Health is a value-based oncology company providing a comprehensive cancer care platform. The company uses a hybrid in-person and virtual care model to improve the cancer experience.