Enrollment Specialist

The role

You will act as a frontline ambassador by making outbound calls to prospective patients and caregivers. You will guide patients through the enrollment process and respond to inbound communications to connect them with team members.

What you will do

• Make 50+ outbound calls per day to prospective patients and caregivers
• Guide patients through the enrollment process
• Respond to inbound communications and triage requests
• Obtain patient consent and complete enrollment surveys
• Escalate urgent needs to clinical teams
• Share feedback with internal teams regarding patient and provider needs
• Work a structured schedule with coverage

Required qualifications

• 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume
• Strong communicator who writes and speaks clearly and professionally
• Tech-savvy with experience in CRM such as Salesforce and tools like Slack, Zoom, Google Suite, and EHRs
• Basic Life Support (BLS) certification
• Compliance with Daymark's Employee Vaccination and Testing policy

Nice to have

• Fluency in multiple languages

Before you apply

• Candidates without BLS certification at the time of hire should coordinate with recruiter and hiring manager to ensure requirements are met by start date

About the company

Daymark Health is a value-based oncology company providing a comprehensive, personalized cancer care platform. The company uses a hybrid in-person and virtual care model to improve the cancer experience for patients, providers, and health plans.