Enrollment Specialist

The role

You will make outbound calls to prospective patients and caregivers to introduce services and guide them through the enrollment process. You will also respond to inbound communications and obtain patient consent.

What you will do

• Make 50+ outbound calls per day to prospective patients and caregivers
• Guide patients through the enrollment process
• Respond to inbound communications and triage requests
• Obtain patient consent and complete enrollment surveys
• Escalate urgent needs to clinical teams
• Share feedback with internal teams regarding patient and provider needs

Required qualifications

• 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume
• Ability to write and speak clearly and professionally
• Experience documenting in a CRM such as Salesforce
• Knowledge of tools like Slack, Salesforce, Zoom, Google Suite, and EHRs
• Basic Life Support (BLS) certification
• Compliance with Daymark's Employee Vaccination and Testing policy

Nice to have

• Fluency in multiple languages

Before you apply

• Candidates must be based within Southern California
• All patient-facing roles require Basic Life Support (BLS) certification
• Compliance with Daymark's Employee Vaccination and Testing policy is required

About the company

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans.