Customer Success Manager

The role

You will ensure customer success and drive long-term growth through renewals and expansions. You will engage customers, develop relationships with decision-makers, and drive key success metrics.

What you will do

• Proactively engage customers to ensure timely renewals and identify opportunities for expansion
• Develop strong relationships with key decision-makers
• Drive renewal retention rate, expansion dollars, and reducing churn
• Facilitate customer onboarding and engage customers post-onboarding through regular check-ins and QBRs
• Provide ongoing support by working with the technical support team
• Collect and analyze customer feedback to improve CSAT, NPS, and product development

Required qualifications

• 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback
• Strong background in building and nurturing customer relationships
• Familiarity with sales processes, including negotiating, closing, and managing deals
• A proactive approach to identifying customer needs and providing tailored solutions
• Excellent communication, interpersonal, and presentation skills
• Experience with CRM systems

Nice to have

• Experience working with database management systems (DBMS), database-related products, or developer-focused products
• Background in open-source technology sales or engagement
• Experience with Hubspot

About the company

DBeaver Corporation provides a full-featured data solution that easily adapts to users' needs, from open-source tools, to all-in-one enterprise software. Their mission is to make it possible for all kinds of people and organizations to leverage all kinds of data.