Customer Success Manager - West Coast

The role

You will act as the primary business owner for large enterprise customer relationships post-sale. You will drive product adoption, manage escalations, and lead business reviews to ensure customers realize value from the platform.

What you will do

• Act as the primary business owner of the customer relationship post-sale.
• Build trusted, long-term relationships with key stakeholders.
• Own the post-sale success of DataDome's largest enterprise customers.
• Serve as a strategic advisor by translating complex challenges into actionable plans.
• Drive product adoption and value realization.
• Monitor customer health and proactively identify risks and opportunities.
• Lead escalation management across internal teams.
• Drive structured business reviews to quantify value and position renewals.
• Identify and drive expansion opportunities in partnership with Sales.
• Collaborate cross-functionally with Product, Marketing, Support, and Sales.

Required qualifications

• 5+ years in a Customer Success Management role
• Strong business acumen
• Strategic problem-solver
• Ability to engage and influence senior stakeholders
• Executive presence
• Strong cross-functional leadership
• Highly organized and effective at prioritization
• Data-driven mindset

Nice to have

• Experience in cybersecurity and/or SaaS environments

Benefits

• $500 stipend to help set up home workspace
• Medical, dental, & vision insurance options
• Investment in personal learning and development
• Virtual and onsite events including annual company offsite, winter party, lunch & learns
• Paid leave for new parents following birth or adoption
• Gifts and care packages for growing families
• 27 days PTO
• 12 national holidays
• 401K eligibility and matching

Before you apply

• Talent Acquisition Manager will contact you for a first chat
• You will meet with Chief Customer care
• You will complete a case study and a review with the team
• Final step is a one-on-one meeting with CEO and Co-Founder
• Automated tools are used to assist in reviewing applications and screening resumes

About the company

DataDome stops cyberfraud and bots in real time using a multi-layered AI engine. The platform is named a Leader in the Forrester Wave for Bot Management.