Ticket Operations Event Support

The role

This person will assist Ticket Operations staff on event days for Denver Broncos home games and public stadium events. Duties include customer service, mobile ticketing, event sales, and will call ticket distribution.

What you will do

• Assisting with ticket re-distribution on Archtics and TM Host software
• Assisting with problem solving duplicate ticket issues and other ticketing issues
• Assisting with ticket sales
• Assisting with will call as needed for visiting team
• Answering phones and assisting with game day informational questions
• Assisting game day guests with accessing tickets before they arrive onsite
• Providing customer service and conflict resolution to fans via telephone and in person
• Educating ticket holders on technology accessible across team platforms
• Assisting with problem solving regarding battery issues and mobile applications
• Completing all other duties as assigned

Required qualifications

• High school diploma or equivalent
• Self-motivated and solutions oriented
• Excellent problem-solving skills and ability to multi-task
• Detail oriented with strong prioritization and organization skills
• Exceptional verbal and written communication skills
• Proficient with Microsoft Office
• Willing to learn, be creative and have a desire to succeed
• Ability to work all home Broncos games, other stadium events, nights/weekends and keep a flexible schedule

Nice to have

• Proficient in the use of computerized ticketing software (mobile applications, Broncos and Ticketmaster sites, Wi-Fi connectivity, etc.)
• Extensive understanding of the latest in ticket technology, including online account management and mobile tickets
• Ability to work 2-3 days during the week to cover the box office windows and phones

About the company

The Denver Broncos are one of the most popular franchises in all of sports. They are dedicated to being the best team to cheer for, play for, and work for across all of sports.