Senior Delivery Operations Manager

The role

The Senior Delivery Operations Manager owns the operating system for one or more Business Lines. This includes managing data, cadence, tooling, and automation for Amplified Squads.

What you will do

• Own Amplified Squads health for 1–2 BLs
• Set and enforce operating conventions and document them in the DAO playbook
• Turn squad retrospectives and survey data into concrete changes
• Define business logic, data-quality rules, and acceptance criteria for the Delivery Intelligence Platform
• Drive platform adoption among squads, EMs, and PMs
• Maintain the ops automation backlog for assigned BLs
• Ship at least one automation per quarter to retire manual tasks
• Design and tune AI delivery agents
• Own quantitative executive reporting and recurring delivery briefs
• Track metrics including throughput, cycle time, WIP, and goal coverage

Required qualifications

• 4+ years in delivery operations, PMO, program coordination or Atlassian administration in a fast-moving technology company
• 1+ year owning operations for a team or BL rather than executing tasks
• Expert in Jira including advanced JQL, dashboards, workflow and automation rules
• Proven automator who has retired a manual process with Jira automation, scripts or AI
• Hands-on with AI tools such as Claude, Cursor or equivalent in operational workflows
• Comfortable with data including reconciling sources and reading throughput, cycle time and aging

Nice to have

• Scripting or SQL
• BI tooling

Benefits

• Competitive base salary
• Performance based bonus or commission
• Comprehensive medical, dental, and vision insurance
• 401K match program
• Flexible PTO policy
• Paid holidays
• Remote friendly culture with flexible work options
• Career development and advanced education support
• WFH and internet stipends
• Professional development reimbursement
• WiFi reimbursement
• Health and wellness allowance

About the company

DeepIntent is a healthcare marketing platform that unites media, identity, and real-world clinical data to power privacy-safe, omnichannel marketing. The Delivery Amplification Office (DAO) is an AI-native delivery function.