Director, Field Operations

The role

This person will build and lead operational capabilities to enable the first anticipated commercial launch. They will translate commercial strategy into field processes, technology, governance, and execution across customer-facing teams.

What you will do

• Develop and execute the field operations roadmap, launch milestones, SOPs, governance, service levels, and escalation processes.
• Coordinate onboarding, system access, equipment, training logistics, roster management, and operational support.
• Operationalize field force designs, territory alignments, HCP/HCO affiliations, account hierarchies, target lists, call plans, and launch-wave transitions.
• Serve as commercial business owner for Veeva Vault CRM field workflows, requirements, UAT, releases, adoption, and support.
• Ensure operational data integrity across accounts, affiliations, assignments, and field activity.
• Lead IC administration, eligibility, goal-setting operations, payout validation, dispute resolution, governance, documentation, and field communications.
• Partner with Commercial Analytics on targeting, segmentation, sizing inputs, KPI definitions, dashboards, performance reporting, and operating reviews.
• Partner with Sales, Market Access, Finance, HR, IT, Legal, Compliance, and Analytics to ensure coordinated execution.
• Oversee field operations vendors, budgets, deliverables, and service quality.

Required qualifications

• Minimum bachelor’s degree required
• Minimum 10 years of related work experience required
• Progressive pharmaceutical, biotech, or life sciences experience in commercial operations, sales operations, or field force effectiveness
• Pre-launch or launch execution experience
• Hands-on experience with CRM operations (ie Veeva Vault CRM, Veeva data products, Salesforce, Power BI, Tableau) territory management, targeting deployment, call planning, incentive compensation, fiel
• Ability to translate strategy into executable processes, system requirements, controls, and measurable operating outcomes
• Strong cross-functional leadership, vendor management, communication, analytical judgment, and project management skills
• Working knowledge of pharmaceutical compliance and data privacy requirements affecting field operations

Nice to have

• Degree in business, life sciences, analytics, healthcare, or a related field
• Pre-launch or launch execution experience, ideally in specialty or complex therapeutics
• Experience with HCP/HCO account hierarchies, account-based field teams, reimbursement support models and specialty pharmacy or hub related field interfaces
• Experience with incentive compensation governance, alignment platforms, field deployment waves, automation, or approved AI use cases

Benefits

• Health insurance
• 401(k) with company match
• Flexible time off
• Additional wellness benefits and perks

About the company

Definium Therapeutics is a late-stage clinical biopharmaceutical company headquartered in New York. The company aims to develop accessible treatments for psychiatric and neurological disorders.