Technical Trainer, Warehouse Software & Automation

About the job

About the Role As a Customer Service Technical Trainer, you’ll help customers confidently use Datum, our warehouse execution system (WES), and the control systems that support their automated conveyor operations. Your primary focus will be developing and delivering two training types, DCS System and DCS Software (Datum). This will include clear, practical training on Datum functionality, software workflows, and system operation for Maintenance and Operations teams. As part of our Customer Service team, you’ll create training plans and user guides, identify learning gaps, and help customers understand system functionality and workflows while building lasting relationships and delivering on…