Member of Customer Experience - Instructional Designer

The role

You will design customer education experiences including onboarding, product adoption, certifications, workshops, and self-paced learning. You will work with product managers and AI to create learning frameworks, prompting standards, and assessment strategies.

What you will do

• Design customer education experiences across onboarding, product adoption, certifications, workshops, and self-paced learning.
• Work with Product Managers and SMEs to extract expertise and convert it into structured learning.
• Guide Computer to generate first drafts of lessons, labs, quizzes, videos, exercises, and assessments.
• Create prompting frameworks and reusable templates that improve AI-generated content quality.
• Review, refine, and validate AI-generated learning for technical accuracy, clarity, and learner impact.
• Define learning standards, instructional patterns, and quality guidelines across DevRevU.
• Decide when AI is sufficient and when human judgment is required.
• Continuously improve content using learner feedback, analytics, and product updates.
• Experiment with new AI-native approaches to education.

Required qualifications

• 3-6 years of experience in instructional design, curriculum development, learning experience design, technical enablement, or customer education.
• Strong understanding of instructional design and adult learning principles.
• Excellent writing and editing skills.
• Experience working and building with generative AI tools such as Claude, Gemini, ChatGPT, or similar.
• Ability to structure ambiguous information into clear learning journeys.
• Comfortable collaborating with engineers, product managers, and customer-facing teams.
• Strong attention to detail and high quality standards.

Nice to have

• Experience building technical training or SaaS product education.
• Experience designing AI-assisted content creation workflows.
• Familiarity with prompt engineering or structured AI authoring.
• Experience with customer education, enablement, certifications, or onboarding programs.

About the company

DevRev is building the future of work with Computer, an AI teammate that unifies data sources, tools, and workflows into a single AI-ready platform. The company is backed by Khosla Ventures and Mayfield with $150M+ raised.