Senior Product Manager - Servicing

The role

You will own product outcomes for internal platforms, tools, and capabilities. These products enable customer service, operations, risk, and other internal teams to deliver customer experiences.

What you will do

• Drive product strategy by identifying opportunities and defining goals.
• Translate business and customer needs into a product vision and roadmap.
• Champion customer-centric design for internal products.
• Build relationships across business, technology, operations, and leadership teams.
• Manage expectations and balance competing priorities.
• Facilitate communication and resolve conflicts to drive alignment.
• Lead cross-functional teams to deliver internal products.
• Align tasks with strategy and manage resources.
• Promote data-driven decision making through analysis and experiments.
• Ensure internal products improve team efficiency and customer outcomes.

Required qualifications

• Proven product leadership experience.
• Track record of delivering internal platforms, tools, or enablement products.
• Strong analytical skills and experience using data to guide product decisions.
• Excellent communication skills.
• Ability to navigate organizational dynamics, build trust, and influence decisions.
• A customer-first mindset.

Nice to have

• Experience within digital banking, fintech, or regulated environments

About the company

dkatalislabs is a mission-driven digital bank focused on innovation, trust, and customer experience.