User Researcher (Talent Pool)

The role

You will develop a deep understanding of users, behaviors, needs, and motivations to help teams make product decisions. You will work with Product Designers, UX Writers, Product Managers, data teams, and business stakeholders.

What you will do

• Design and conduct qualitative and quantitative research using various methods.
• Develop understanding of users' needs, behaviors, motivations, and pain points.
• Translate research findings into user insights, journey maps, and personas.
• Collaborate with designers and writers to evaluate user journeys and test design concepts.
• Identify usability issues and emerging user behaviors.
• Connect user understanding with product strategy and business objectives.
• Define research objectives and establish research plans.
• Translate business challenges into research questions.
• Communicate insights through narratives and actionable recommendations.
• Support product discovery, prioritization, and evaluation.

Required qualifications

• Minimum 8 years of experience in UX research, user research, or a related research field for digital products.
• A strong portfolio showcasing research projects, methodological choices, synthesis, and influence on decisions.
• Proven experience designing and conducting qualitative and quantitative research.
• Strong analytical and critical-thinking skills.
• Experience working closely with Product Designers, UX Writers, Product Managers, and cross-functional stakeholders.
• Excellent communication, storytelling, facilitation, and stakeholder management skills.
• A solid understanding of usability, human behavior, research ethics, sampling, and research bias.
• Ability to connect user needs and behaviors with product opportunities and business objectives.
• Experience establishing research practices, maintaining repositories, or improving research operations.
• A proactive, collaborative mindset with the ability to influence decisions and mentor others.

Nice to have

• Fintech or banking experience

About the company

DKatalis is a financial technology company with multiple offices in the APAC region. It is built and backed by experienced entrepreneurs, bankers, and investors.