Care Navigator (Full-Time)

The role

The Care Navigator guides patients through the entire care journey from before their first appointment through the postpartum period. You will act as the first line of communication, manage patient outreach, and support care plan development.

What you will do

• Respond to incoming phone calls of prospective patients and nurture leads using CRM
• Learn about patient needs and introduce them to the care program
• Verify insurance benefits and help patients navigate benefits
• Introduce and document payment plan options
• Welcome patients and document key preferences in EMR
• Maintain communication with obstetrics patients through proactive outreach at key milestones
• Support patients to develop care plans and connect to resources
• Engage postpartum patients based on clinical protocols
• Provide additional outreach to patients with SDoH or medical risks
• Collect patient feedback to contribute to continuous improvement and product evolution

Required qualifications

• Bachelor's degree
• 2+ years of relevant experience in a customer-facing role
• Excellent communication, interpersonal, and organizational skills
• Strong computer skills
• Knowledge of health insurance policies, including copays, coinsurances, referrals, verifications of insurance

Nice to have

• Familiarity with EMRs

Benefits

• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid Time Off
• Paid Sick Time
• Paid Parental Leave

About the company

Diana Health is a high-growth network of modern women's health practices. They partner with hospitals to provide individualized, comprehensive care programs using integrated care teams and smart technology.