Patient Representative (Full-Time)

The role

A Patient Representative provides customer service and manages office operations for a women's health practice. This role involves greeting clients, managing schedules, and handling insurance and billing tasks.

What you will do

• Greet and support clients from the welcome desk
• Handle client check in and out
• Provide waiting area tours to new clients
• Ensure paperwork, consents, and insurance information is collected and complete
• Manage the client schedule and anticipate needs
• Schedule client appointments in real-time and via online platform
• Perform verification of benefit checks with insurance companies
• Manage and collect client copays and payment balances
• Discuss and set up payment plans with clients
• Collaborate on inventory and office preparation

Required qualifications

• High School Diploma/GED w/ 2+ years experience in a related field
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills
• Tendency to organize and create structure in a fast-paced, dynamic environment

Nice to have

• Customer service and hospitality experience
• Bachelor's Degree
• Familiarity with EMRs

Benefits

• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave

About the company

Diana Health is a high-growth network of modern women's health practices. They partner with hospitals to provide individualized, comprehensive care programs using integrated care teams and smart technology.