Patient Representative (Full-Time)

The role

This person will greet and support clients at the welcome desk. They will manage client scheduling, insurance verification, and payment collection to ensure smooth practice operations.

What you will do

• Provide warm and friendly client interactions
• Take care of client check in and out
• Provide waiting area tours to new clients
• Ensure paperwork, consents, and insurance information is collected and complete
• Manage the client schedule and anticipate needs
• Schedule client appointments in real-time and through the online platform
• Perform verification of benefit checks with insurance companies
• Manage and collect client copays and payment balances
• Discuss and set up payment plans with client
• Work with the team to ensure the office is ready and prepared for the day

Required qualifications

• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills
• Tendency to organize and create structure in a fast-paced, dynamic environment

Nice to have

• Customer service and hospitality experience
• Medical field customer service
• Bachelor's Degree
• Familiarity with EMRs

Benefits

• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave

About the company

Diana Health is a high-growth network of modern women's health practices. They partner directly with hospitals and use integrated care teams and smart technology to provide individualized care.