IT Support Specialist

The role

This person will provide on-site and remote end-user support, manage macOS devices, and administer core IT systems. They will also handle access management, AV support, and contribute to internal tooling projects.

What you will do

• Manage macOS devices via Kandji MDM
• Act as the gatekeeper for access management including onboarding, offboarding, SSO, and permissions
• Provide in-person and remote AV support for meeting rooms, all-hands, event spaces and office technology
• Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently
• Document runbooks, processes, and internal guides
• Support 25 Windows devices via Intune users
• Use available platforms to automate common requests and reduce toil

Required qualifications

• Solid macOS software/hardware support
• Experience with MDM tools (Kandji, Jamf, Intune, or similar)
• Identity and access management - Google Workspace, SSO and other SaaS platforms

Nice to have

• Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.)
• Networking fundamentals: VLANs, firewalls, switches, VPN concepts
• Any Slack bot, webhook, or internal tooling project you've built
• Scripts & automation

Before you apply

• Process involves a quick chat on the phone, a task and an interview
• Company may use AI-assisted tools to help analyse skills and experience

About the company

DICE is a company redefining live entertainment and is based throughout Europe, North America, Australia and India.