Credit and Collections Analyst (6-month Fixed Contract)

The role

The Credit and Collections Analyst will develop the company's accounts receivable collection process and implement best practices. This person will work with customers and other departments to improve collection efforts.

What you will do

• Manage AR aging and collections efficiency metrics.
• Act as first point of contact for customer disputes or billing inquiries.
• Meet defined department goals and activity metrics.
• Participate in process improvement projects.
• Recommend accounts for suspension after collection activities.
• Communicate account status to the Collections Manager.
• Analyze and resolve open cash amounts.
• Process and review account adjustments.
• Reconcile customer disputes regarding outstanding balances.
• Monitor and maintain assigned accounts through calls, adjustments, and reconciliations.

Required qualifications

• Experience in an accounting, budgeting or a finance role.
• 3+ years of experience in B2B customer collections.
• Experience in reviewing company financials and establishing credit limits.
• Excellent account reconciliation skills.
• Excellent communications skills, both telephone and written.
• Proficient with MS Excel, MS Word, and/or any other products within the Microsoft Suite.
• Strong organizational skills.
• Attention to detail.
• Ability to work and communicate among multiple teams and functions.

Nice to have

• Currently pursuing a University degree in Business, Finance, Accounting or a related field
• NetSuite ERP experience

Benefits

• Competitive compensation and comprehensive benefits package
• Generous paid time off, including holidays and additional leave options
• Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
• Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
• Pension, life insurance, and income protection benefits (location dependent)
• Employee Assistance Program with 24/7 confidential support
• Education assistance and professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program and additional company perks and discounts
• Business travel insurance and global employee support programs

Before you apply

• All applications must be submitted through our careers portal.
• Resumes or CVs sent directly via email will not be reviewed or considered.

About the company

DigiCert is a global leader in intelligent trust that protects the digital world by ensuring security, privacy, and authenticity. Their AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management.