Associate Authentication Analyst (Spanish/Dutch/German/Italian/Portuguese Speaker)

The role

The Associate Authentication Analyst will engage with external customers and internal stakeholders through various communication channels. You will execute validation processes and analyze test-data to determine if systems or processes meet validation criteria.

What you will do

• Review incoming application forms, validate and submit to technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to internal documentation
• Analyze validation test-data to determine if systems or processes met validation criteria
• Coordinate the implementation or scheduling of validation testing
• Learn product features and gather customer requirements
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities

Required qualifications

• Fluent in Spanish or Dutch or German or Italian Speaker or Portuguese (written and verbal)
• Professional working proficiency in English
• 1+ year's experience in a customer service or similar role
• Proven-track-record in evaluating and mitigating risk
• Detail-orientation
• Aptitude to learn
• High level of self-motivation
• High degree of curiosity
• Ability to work independently
• Excellent written and verbal communication skills
• Microsoft Office and other software applications

Nice to have

• Tertiary qualification

Benefits

• Competitive compensation and comprehensive benefits package
• Generous paid time off, including holidays and additional leave options
• Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
• Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
• Pension, life insurance, and income protection benefits (location dependent)
• Employee Assistance Program with 24/7 confidential support
• Education assistance and professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program and additional company perks and discounts
• Business travel insurance and global employee support programs

Before you apply

• All applications must be submitted through our careers portal
• Resumes or CVs sent directly via email will not be reviewed or considered

About the company

DigiCert is a global leader in intelligent trust. They protect the digital world by ensuring the security, privacy, and authenticity of every interaction.