Customer Success Manager I — 3rdRisk (a Diligent brand)

The role

You will own customer onboarding from kickoff to go-live and serve as a trusted point of contact through regular check-ins and Quarterly Business Reviews. You will also help build the Customer Success function by creating playbooks, templates, and processes.

What you will do

• Own customer onboarding end to end from kickoff through configuration to go-live
• Build and continuously improve the onboarding experience using playbooks and templates
• Run ongoing customer relationships through proactive check-ins and Quarterly Business Reviews
• Act as the trusted point of contact for customers
• Coordinate with product, support, and engineering to resolve complex situations
• Help build the Customer Success function by shaping process, tooling, and reporting
• Collaborate with Amsterdam-based colleagues to deliver a consistent experience

Required qualifications

• Experience in a customer-facing role such as Customer Success, onboarding, implementation, or account management
• Strong communication and relationship skills
• Self-starting, process-minded approach
• Comfort working in a small, evolving team
• Ability to collaborate across time zones with international colleagues
• Flexibility in working hours to allow for coordination with Amsterdam-based colleagues

Nice to have

• An interest in third-party risk, GRC, compliance, or SaaS

Benefits

• Flexible work environment and a genuine hybrid model
• Comprehensive health benefits
• Generous time off
• Wellness programs
• Global days of service

About the company

3rdRisk is an AI-native third-party risk management (TPRM) platform and a Diligent brand. Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions.