(Part-time) Field Service Technician

The role

You will execute preventative maintenance and incident triage for a robotic fleet. You will work alongside onsite and engineering staff to ensure robots are well maintained and functional.

What you will do

• Conduct routine and incident maintenance for our Robot Fleet.
• Provide support of Root Cause Analysis for major incidents in the Field.
• Provide timely repairs and decrease the time our Robots are out of production.
• Report on critical team metrics such as mean time to repair and first contact resolution rate.

Required qualifications

• Local to Chicago, IL and able to travel within designated region.
• <80% travel for site inspections and repairs escalated to engineering.
• Short-notice travel is required for this role.
• Read and understand manufacturing work instructions, mechanical assembly drawings and electrical schematics.
• Work with electrical and mechanical tools (digital multimeter, wire and pcb soldering, electrical terminal crimping tools, hand tools, etc.).
• Comfortable with basic command line tools.
• Ability to become vendor credentialed with partner hospitals.
• 3+ years of work experience with commercially available products.
• Technical experience necessary to troubleshoot complex robotic systems.
• Ability to execute high quality work without supervision in the field.
• Strong work ethic, organizational and communication skills.
• Must be a US citizen or permanent resident with work authorization.

Benefits

• Experience working with some of the leading experts in robotics
• Potential to radically change the future of healthcare
• Insurance including medical, dental, and vision
• 401K
• Paid Time Off

About the company

diligentrobotics builds artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments.