Lead Clinical Robot Associate - Memphis, TN (on-site)

The role

You will monitor and assist mobile service robots in hospital environments. You will also perform supervisory duties including scheduling, training, and managing team coverage.

What you will do

• Monitoring and safely assisting mobile service robots in a hospital environment
• Collecting data and troubleshooting in real-world situations
• Providing detailed and accurate feedback to engineers
• Prioritizing the customer experience
• Communicating with hospital staff and the public regarding robot operation
• Prepare and publish monthly schedules
• Onboarding and training new Clinical Robot Associates
• Approve time cards
• Escalating corrective action issues
• Find coverage with callouts

Required qualifications

• High school graduate or possess a GED
• Supervisory experience leading a small team including scheduling, training, and support
• Customer-service oriented
• Excellent written and verbal communicator
• Organized
• Self-sufficient
• Able to lift up to 40 pounds
• Able to work varying shift times including nights and weekends
• Willing to work during significant holidays

Nice to have

• Extraverted
• Responsive and responsible
• Results-oriented
• Passionate about healthcare and technology coming together to help people
• Formerly employed in the healthcare space

Before you apply

• Must be local and willing to work onsite
• Employment is dependent on obtaining vendor credentials
• Vendor credentialing process includes immunizations, a background check, and a drug screen

About the company

Diligent Robotics is a venture-backed team that builds artificial intelligence to enable service robots to collaborate with people in dynamic human environments.