Level 3 IT Systems Engineer

The role

This person will provide remote technical support and troubleshoot issues across networks, servers, endpoints, and cloud environments. They will design and implement solutions to improve security, uptime, and performance.

What you will do

• Provide remote technical support via phone, ticketing systems, and remote tools.
• Troubleshoot and resolve issues across networks, servers, endpoints, and cloud environments.
• Design and implement solutions to improve security, uptime, and performance.
• Manage and support Windows Server, Active Directory, and Microsoft 365 environments.
• Administer virtualization platforms (VMware, Hyper-V).
• Support and maintain cloud infrastructure (Azure and/or AWS).
• Configure and manage firewalls (SonicWall, Sophos, Fortinet, Cisco, etc.).
• Monitor systems using RMM tools and maintain clear documentation in ticketing systems.
• Perform network, server, and security assessments following best practices.
• Communicate clearly and proactively with clients and internal teams.

Required qualifications

• 7–10 years of hands-on experience
• Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365.
• Advanced experience with virtualization (VMware, Hyper-V).
• Experience with cloud platforms (Azure and/or AWS).
• Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools (e.g., NinjaOne).
• Excellent communication, organization, and time-management skills.
• Proactive, results-oriented, and a strong team player.
• Experience handling customer support via calls and tickets.
• Professional-level English.

Nice to have

• technical sales experience
• CompTIA Net+ and/or CompTIA Security+
• CCNA or CCIE-Cisco certifications
• Microsoft certifications for Azure, Office 365, Security

About the company

They are a leading Managed Services Provider that has been in the industry for nearly fifteen years. They are a community-centered organization with a mission to help clients succeed with empathy.