Level 3 MSP Engineer

The role

This role combines hands-on technical expertise with client-facing project leadership. You will focus on Microsoft 365 ecosystem optimization and security enhancement.

What you will do

• Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
• Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
• Resolve escalated technical issues with systematic troubleshooting approaches
• Create comprehensive documentation and communicate effectively with clients at all technical levels
• Participate in project planning, scope management, and timeline development

Required qualifications

• MSP Background
• Experience supporting multiple clients simultaneously
• Proficiency in time tracking and project estimation
• SharePoint Online: Template deployment and Teams integration
• Intune/Autopilot: Device management and policy configuration
• PowerShell: Regular scripting for automation and troubleshooting
• Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
• Compliance: M365 tenant hardening and security best practices
• Exceptional English communication skills (verbal, written, documentation)
• Experience with ticketing systems and professional client interaction

Nice to have

• Microsoft Defender and Purview experience
• Security services: vulnerability scanning, DLP, zero trust principles
• Virtualization: Azure Virtual Desktop, Docker, VMs
• SASE and SIEM/SOAR concepts

Benefits

• Tight-knit team of experienced technical professionals
• Exposure to diverse technologies and industries
• Long-term growth potential with performance-based advancement
• Opportunity to make meaningful improvements to client environments

About the company

The client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They are a community-centered organization that aims to deliver friendly, caring, and responsive service.