Program Manager, Fraud and Payments Risk

The role

You will own high-scale fraud detection, payments operations, and risk assessment end-to-end. You will lead cross-functional programs and shape fraud and payments strategy to maximize clean revenue.

What you will do

• Own high-scale fraud detection and mitigation, payments operations, and risk assessment end-to-end
• Lead high complexity fraud investigations and perform root cause analyses
• Write SQL queries to analyze fraud and payments data
• Build reporting and monitoring dashboards and alerts
• Program manage cross-functional initiatives with Engineering, Legal, Payments Strategy, Product, and Revenue
• Contribute to risk assessments for new product launches
• Communicate the business impact of work to cross-functional stakeholders
• Mentor junior team members

Required qualifications

• 4–5+ years of experience in payments, fraud, or risk operations
• Direct, hands-on exposure to card network rules, chargebacks, and dispute processes
• Deep working knowledge of payments flows, card network rules (Visa, Mastercard, Amex, etc.), and chargeback/dispute processes
• Proficiency in SQL with experience querying and analyzing large datasets
• Experience building reporting and monitoring workflows using BI and alerting tools (e.g., Mode, Datadog, or equivalent)
• Ability to independently own an end-to-end function and execute mid-size programs with minimal oversight
• Comfort navigating ambiguous problems
• Strong written and verbal communication skills
• Experience mentoring others or serving as a technical resource on a team

Benefits

• medical, dental, and vision insurance
• 401(k) plan
• life and disability insurance
• paid time off
• paid parental leave
• equity

Before you apply

• Candidates must reside in or be willing to relocate to the San Francisco Bay Area
• Relocation assistance may be available

About the company

Discord is a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. The platform has a community of millions of daily active users.