Vice President, Customer Success & Enablement

The role

The Vice President of Customer Success & Enablement leads the Customer Success organization, setting strategy, programs, and operating cadence to drive client value and consumption growth. This role manages the CS leadership team and owns the enablement function including client training and adoption programs.

What you will do

• Build and scale department-wide programs to help clients realize full value through proactive engagement.
• Own frameworks, playbooks, and execution standards.
• Report to executive leadership and use KPIs to guide priorities and resourcing.
• Partner with Marketing and Product to lead the Client Advisory Board.
• Set and execute the department's technology and AI strategy.
• Drive the evolution of the Enablement function and client-facing training strategies.
• Act as a cross-functional GTM point of contact for Marketing, Sales, Product, and Professional Services.

Required qualifications

• 7+ years of total Customer Success or related experience (account management, customer-facing SaaS roles)
• 5+ years of people management experience
• 2+ years of experience managing managers and directors
• Fluency in how usage/consumption-based revenue works
• Working knowledge of modern CS platforms (e.g., Planhat or equivalent)
• Demonstrated ability to coach managers of managers and build accountability-driven performance cultures
• Familiarity with applying AI-driven capabilities within a CS motion

Nice to have

• Prior experience in legal technology, eDiscovery, or another complex B2B SaaS environment serving sophisticated, expert-user clients
• Experience in the legal technology market
• Experience leading onboarding, training, or customer enablement functions

Benefits

• Medical, dental and vision insurance
• 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Growth opportunities throughout the company

Before you apply

• Candidates must be legally authorized to work in the United States without sponsorship now or in the future.
• DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

About the company

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management. The company believes AI is a core enabler of how work gets done.