Additive Manufacturing Service Supervisor

The role

You will lead a team of Service Specialists responsible for maintaining, troubleshooting, and improving a fleet of Additive Manufacturing systems. You will own day-to-day service operations, improve equipment availability, and develop technical talent.

What you will do

• Lead daily service operations including safety, equipment availability, and maintenance execution
• Allocate service resources based on production requirements and equipment condition
• Ensure preventive, predictive, corrective, and emergency maintenance is executed safely
• Monitor equipment status, downtime, and maintenance workload
• Maintain spare parts inventory
• Hire, train, coach, and develop a team of Service Specialists
• Provide timely performance feedback and hold team members accountable
• Establish and reinforce standardized maintenance, troubleshooting, and calibration practices
• Improve equipment availability, reliability, and utilization
• Lead structured problem solving for electrical, mechanical, optical, and automation issues

Required qualifications

• Ability to lawfully access information and technology that is subject to US export controls
• Proven leadership in high-reliability, high-accountability manufacturing or technical environments
• Experience managing employee performance, providing feedback, and holding teams accountable
• Experience leading maintenance, service, manufacturing, or technical operations in a complex automated environment
• Significant hands-on experience troubleshooting and maintaining complex manufacturing equipment
• Experience with mechanical, electrical, automation, machine controls, and system-level troubleshooting
• Experience managing risk, driving root-cause resolution, and improving equipment reliability
• Experience with procedure-driven execution, preventive maintenance, technical qualification, or similar structured programs
• Hands-on experience with Additive Manufacturing technology, equipment, and processes in a factory environment
• Strong analytical and problem-solving ability
• Ability to prioritize competing demands and make sound operational decisions
• Ability to interpret electrical schematics, mechanical drawings, control architectures, and technical documentation

Nice to have

• Experience supervising maintenance, service, engineering, or technical teams in an automated manufacturing environment
• Experience with metal or other Additive Manufacturing processes and equipment, including large format LPBF printers
• Experience with laser-based systems, optics, precision motion systems, robotics, automation, PLCs, industrial controls, or industrial networks
• Experience developing or managing preventive and predictive maintenance programs
• Experience using equipment performance and maintenance metrics to drive reliability and operational improvements
• Experience leading root-cause analysis and corrective/preventive action activities
• Experience with workforce planning, staffing, scheduling, overtime management, or shift operations
• Experience developing technical training, qualification programs, or standardized work practices
• Experience in aerospace, automotive, defense, or other highly regulated manufacturing environments
• Experience working within AS9100, IATF 16949, or similar quality management systems

Benefits

• Competitive salary
• Equity plan
• Discretionary results-based incentive bonus opportunities
• Paid vacation
• Paid sick time
• Company holidays including a year-end shutdown
• Paid parental leave
• HMO and Premium PPO health and wellness options
• Company-sponsored life insurance
• Short and long-term disability coverage
• Reimbursement opportunities for learning and development initiatives

Before you apply

• Ability to lawfully access information and technology that is subject to US export controls

About the company

Divergent is building the new industrial age. Their integrated engineering and manufacturing platform transforms complex designs into production-ready solutions for automotive, aerospace, and defense industries.