Engagement Manager, Life Sciences

The role

You will own customer programs from contract signature through expansion. You will direct delivery pods and partner with account teams to ensure excellence in implementation and adoption.

What you will do

• Own the customer program end-to-end from contract signature through expansion.
• Partner with account team to ensure engagements are scoped for excellence.
• Direct the delivery pod including Forward Deployed Engineers and Integration & Architecture teams.
• Earn trust from C-suite sponsors to data scientists.
• Lead solutioning conversations connecting Domino to customer outcomes.
• Drive rollout, enablement, and change management to ensure adoption.
• Turn customer engagements into growth by uncovering new use cases and expansion opportunities.
• Convert field intelligence into product feedback, escalations, and commercial signals.

Required qualifications

• 4–8 years in an enterprise customer-facing discipline: implementations, consulting, technical program management, or product.
• Comfortable owning the what, not just the when.
• Comfortable when the customer can't yet articulate what's wrong and treating ambiguity as the starting point.
• Ability to turn unstructured executive conversations into executable plans.
• Knowledge of how enterprise data science teams build, scale, and govern models.
• Real delivery ownership across full cycles.
• Technically fluent across software architecture, predictive modeling, and agentic systems.

Nice to have

• Background in life sciences where reproducibility, auditability, and compliance are non-negotiable is a meaningful advantage.

About the company

Domino builds solutions that help highly regulated organizations adopt AI to accelerate mission-critical use cases. The company is backed by Sequoia Capital, Coatue Management, NVIDIA, and Snowflake.