Customer Experience Agent

The role

You will handle inbound calls, chats, and emails for partner merchants, customers, and dashers worldwide. You will address time-sensitive issues such as payments, account questions, driver issues, or troubleshooting.

What you will do

• Handle inbound calls, chats, and emails for partner merchants, customers, and dashers worldwide
• Address time-sensitive issues such as payments, account questions, driver issues, or troubleshooting
• Develop expertise in DoorDash processes, systems, and resources
• Demonstrate effective communication skills and relationship-building
• Maintain an outstanding experience in every interaction

Required qualifications

• At least 1 year of experience troubleshooting customer issues using email, phone, and chat
• Fluent English
• Above average technical fluency (typing speed of 40 WPM)
• Experience in a fast-paced customer service role
• Effective written communication skills including grammar and spelling
• Ability to write both formally and casually using DoorDash brand voice and tone
• Highly-motivated individual that works well in a team environment
• Above average technological fluency including smartphone application navigation and computer function navigation
• Customer-centric
• High emotional intelligence
• Organized
• Experience maintaining a high level of professionalism

Benefits

• Weekly pay every Friday
• Work-from-home equipment provided
• Paid personal days in addition to legally mandated vacation days
• Life insurance
• Aguinaldo: 15 days
• Savings fund: 10%
• IMSS
• Ambulance service: 5 free events
• Medical assistance at home: 2 free events, subsequent services at preferential costs
• 24/7 medical orientation: Free phone consultations year-round
• Psychological assistance: Free initial consultation, preferential rates for additional sessions
• Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM

About the company

DoorDash is a technology and logistics company that aims to empower local economies. They are a rapidly growing company that provides door-to-door delivery for various goods.