Support Specialist, Labs

The role

You will assist with experimental products within DoorDash Labs. You will handle incoming support calls and cases and make outbound calls for autonomous deliveries.

What you will do

• Help support projects focused on enhancing the Customer, Dasher, and Merchant experience
• Work cross-functionally with the S&O team partners to be the voice of the customer
• Participate in testing new processes and programs to help increase customer retention
• Make decisions using training and provided workflows
• Resolve problems and help make new processes durable
• Escalate edge cases to leadership

Required qualifications

• Strong and clear written and verbal communication
• Experience with de-escalating customers
• Ability to operate at the lowest level of detail
• Proactive critical thinking / problem-solving skills
• Ability to thrive in a fast-paced, constantly changing work environment

Nice to have

• Customer-centric mindset
• Self-motivated with a bias for action

Benefits

• Comprehensive benefits and perks

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. DoorDash Labs is an independent team within DoorDash that explores robotics and automation to transform last mile logistics.