Physical Security Agent, Critical Response Team

The role

The Physical Security Agent monitors, triages, and responds to incidents impacting DoorDash's workforce, assets, and operations. You will coordinate response actions and escalate issues using established Global Safety & Security protocols.

What you will do

• Monitor and assess alerts from global intelligence, safety, and security systems
• Patrol and assess potential behavioral escalations or concerns
• Conduct routine lobby and facility patrols
• Perform door, camera, and access point checks
• Manage employee and guest badging
• Triage incidents and determine escalation requirements
• Act as initial point of contact for incident reporting
• De-escalate situations involving employees, vendors, and guests
• Support activation of emergency response and crisis communication protocols
• Maintain inventory of first aid kits, AEDs, and emergency response materials

Required qualifications

• 2–4+ years of experience in emergency management, public safety, dispatch, GSOC, or related security operations environment
• Current CPR, First Aid, AED certification
• Strong analytical and situational awareness skills
• Exceptional written and verbal communication
• Familiarity with incident management systems and communication tools
• Calm and composed in emergencies
• Willingness to work non-standard hours, including nights, weekends, and holidays
• Fluency in English
• Bachelor’s degree or equivalent work experience in a relevant field

Nice to have

• Advanced First Aid training (EMT preferred)
• Additional language skills (Spanish, French, or Mandarin)

Benefits

• Comprehensive benefits and perks

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The company is growing rapidly and aims to be a company people turn to for any and all goods.