Operations Specialist, Autonomy Tech Support - DoorDash Dot

The role

You will ensure the successful daily operations of the robot fleet. You will guide communication between Operations and Engineering teams to track and resolve field operations issues.

What you will do

• Be a primary contact for escalated software and hardware issues encountered during autonomy operations and testing
• Perform initial debugging and troubleshooting to capture important details to identify issue and implement resolution and mitigation steps
• Document new symptoms or failure modes that emerge in the field and work with engineering to determine appropriate mitigation steps
• Use trend analysis to report and triage anomalies, bugs and faults
• Create resolution steps documentation and maintain knowledge base

Required qualifications

• Comfortable with Linux command line, GitHub, Jira, and Service software
• Experience debugging and troubleshooting complex technical problems
• Willing to work flexible hours including weekends

Nice to have

• Prior experience with autonomous vehicles and/or robotics
• You are genuinely curious about how things work (or why they don’t)

Benefits

• comprehensive benefits and perks

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions.