Operations Specialist I, Remote Assistance (Night Shift)

The role

You will support day-to-day remote assistance operations by monitoring autonomous robots. You will follow established workflows and escalate issues to shift leads.

What you will do

• Monitor autonomous robots using remote assistance tools and dashboards
• Follow step-by-step procedures to support standard operational scenarios
• Escalate technical or operational issues to shift leads or senior operators
• Accurately document observations, incidents, and actions taken
• Follow safety protocols and communication guidelines at all times
• Learn and adapt to new tools, workflows, and process updates

Required qualifications

• High School Diploma, GED, or local equivalent
• Valid driver's license
• Proficiency in English (B2 level or higher, written and spoken)
• Basic computer proficiency and comfort using web-based tools
• Strong attention to detail and ability to follow defined processes
• Ability to remain calm and professional in live operational environments
• Willingness to work nights, weekends, and holidays

Nice to have

• Experience in operations, monitoring, customer support, or technical support
• Familiarity with Google Workspace or Slack
• Interest in technology, robotics, or operations

Benefits

• Comprehensive benefits and perks

About the company

DoorDash is a technology and logistics company. DoorDash Labs is an independent team within DoorDash that explores robotics and automation to transform last-mile logistics.